Kamarin Computers Supply & Install CRM Solutions
Customer Relationship Management (CRM) software is a vital business tool which is used at it’s most basic level for managing contact with customers and potential customers.
By coordinating and recording the activity that takes place from your sales and marketing team you will be able to spot different trends and successes, as well as identifying important areas that could be failing, in order to focus on the most beneficial campaigns to ensure that your sales pipeline is constantly flowing. What’s more, a CRM system can record all details of correspondence with your own customers, including documents that are posted, helpdesk calls, any outgoing calls as well as all faxes and emails.
By controlling and monitoring this valuable information, you will not only be able to increase the volume of enquiries you receive (and improve the conversion rate of those enquires through to sales) but also increase customer retention.
ProspectSoft CRM
ProspectSoft is a completely modular CRM package that can be tailored to meet a business’ exact requirements. It has the ability to act as a business-to-consumer or business-to-business (or both). ProspectSoft’s Document Manager allows businesses to log all of the files that are sent to and from contacts, as well as having options such as Telephony integration and Campaign Manager, which allow you to fully customise the software to exactly meet the needs of your company.
ProspectSoft can be fully integrated to a range of accounts software, such as IRIS Exchequer, Pegasus Opera II, Access Accounts and Sage Line 50, this then allows complete visibility of your company’s sales pipeline. It also allows your sales and marketing teams to view, edit and create orders. This will in turn cut down on the paperwork and time required when selling your products. Within ProspectSoft, user permissions can be set which will give users access to the information they require only, and not compromise the security of any of your data.
With eXtreme Mobility from ProspectSoft, you can use the software on almost any mobile device including laptops and PDA’s. This gives your remote employees the ability to keep your CRM system up-to-date, and also allows orders to be updated by sales people on mobile devices no matter where they are.
ProspectSoft Modules include:
- Business-to-Business or Business-to-Consumer Contact Manager
- Document Manager
- Telephony Integration
- Campaign Manager
- Sales Lead Tracker
- Sales Ledger Integration
- Sales History
- Products and Pricing
For more information, please visit our dedicated ProspectSoft CRM website:
www.prospectsoftreseller.co.uk
Sage 200 CRM
Sage 200 CRM is part of the Sage 200 Suite and comes available as part of the suite or as a stand alone CRM system which can help you manage all of your contacts and marketing activity through a web based application.
Sage 200 CRM provides details of sales, marketing and customer care activity in full as well as being fully integrated with the Financials and Commercials module of Sage 200. The software is simple to use and allows you to start building those important relationships with your customers and prospective customers.
It’s robust replication and synchronisation system allows Sage 200 CRM to be used online or offline. It is web based so can be used online, anywhere in the world as long as you are connected to the Internet. If you do not have an Internet connection, you can utilise Sage 200 CRM’s replication and synchronisation solution for complete access offline.
With Sage 200 CRM you can run your business as efficiently as possible with real time access to your customer data, such as call history, emails and documents sent/received, which in turn will help your customer care teams deal with every problem as effectively and efficiently as possible.
For more information on the Sage 200 CRM solution, please visit our dedicated website:
www.accounts-software-solutions.co.uk